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Terms & Conditions

Terms and Conditions

Hanami Florals reserves the rights to accept or refuse all order requests received, at our absolute discretion and care. we will refund or cancel any payments received in full, via the payment method used to place the order. Acceptance of your offer and completion of the contract between us only takes place when we start to process your order.

Privacy & Safety

As a small business, Hanami florals is dedicated to sourcing the finest and the very best quality products for all clients and customers.

Unfortunately, flowers are a perishable item and their life span is depending on the variety, environment, season and also the care provided.

The flower availability varies from season to season and is dependant on what is accessible at the markets. Taking this into consideration all bouquets and images that are pictured on the website are a guideline and will be similar to the description, but will not be exact. By accepting these terms and conditions you are acknowledging there may be material differences between pictures and the produced goods.

Provided that flowers are cared for correctly they will generally last from 3-7 days.

If you are not satisfied with the freshness of the flowers please contact Hanami florals by phone (0481 456 454) 0r by email at within 48 hours of the delivered time.

To assist in quality control, Hanami florals has the right to request photographs of the flowers received and are unable to arrange a redelivery or replacement flowers to you if the original flowers are disposed or the pictures are unavailable.

Any refunds will be processed on via the same method of payment. Electronic refunds may take up to 5 business day to process.


Hanami florals are always available to contact regarding any questions and concerns you may have and here to provide assistance in the care and maintenance for your flowers.

Delivery Dates

As a part of the checkout process on this website, you will be able to select the desired date for the delivery of your order. We will ensure to do our utmost in fulfilling the chosen date for delivery, but this cannot be guaranteed.

Changes to your Order

If you wish to make changes to your order, please do so with at least 36 hours’ notice prior to the chosen delivery date by contacting Hanami Florals at We'll always do our absolute best to make last-minute changes for you, but we can only guarantee that changes will be made with the required notice.

Your Cancellation Rights

Please ensure at least 36 hours’ notice prior to the requested delivery date in the event of a cancellation. In those circumstances, a full refund will be given. If the suitable time for a cancellation is not provided, we will only give a refund if we have not started the preparation of your order at the time notice is given. The easiest way to cancel your order is to call or email Hanami Florals at

Where Hanami Florals Deliver

Albion Park, Albion Park Rail, Avondale, Balgownie, Barrack Heights, Barrack Point, Bellambi, Berkeley, Blackbutt, Bombo, Brownsville, Calderwood, Cleveland, Coniston, Cordeaux, Cordeaux Heights, Cringila, Croom, Curramore, Dapto, Dombarton, Dunmore, Fairy Meadow, Farmborough Heights, Fernhill, Figtree, Flinders, Foxground, Gerringong, Gerroa, Gwynneville, Haywards Bay, Horsley, Huntley, Jamberoo, Jerrara, Kanahooka, Keiraville, Kembla Grange, Kembla Heights, Kemblawarra, Kiama, Kiama Downs, Kiama Heights, Koonawarra, Lake Heights, Lake Illawarra, Macquarie pass, Mangerton, Marshall Mount, Minnamurra, Mount Keira, Mount Kembla, Mount Ousley, Mount Pleasant, Mount Saint Thomas, Mount Warrigal, North Macquarie, North Wollongong, Oak Flats, Otford, Penrose, Port Kembla, Primbee, Rose Valley, Russell Vale, Saddleback Mountain, Shell Cove, Shellharbour, Shellharbour City Centre, Shellharbour Square, Spring Hill, Tarrawanna, Tongarra, Toolijooa, Towradgi, Tullimbar, Unanderra, Warilla, Warrawong, Werri Beach, West Wollongong, Willow Vale, Windang, Wollongong, Wollongong North, Wollongong West, Wongawilli, Yallah.

Payment Methods

Payment Methods

We accept American Express, Visa and MasterCard credit and debit cards. We never store or have access to your credit or debit card details.

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